FAQ
Frequently Asked Questions
Everything you need to know about Zairova Neck Relief Pro, shipping, returns, and daily use.
How does Zairova Neck Relief Pro work?
Zairova Neck Relief Pro uses soothing heat and gentle EMS massage sensations to support daily neck comfort and relaxation.
Is it safe to use every day?
Yes, it is designed for regular home use. Start with short sessions and follow the instructions in the manual.
Do not use it if you have a pacemaker, implanted medical device, are pregnant, or have a serious medical condition without asking a doctor first.
How often should I use it?
We recommend using it for 10–15 minutes per session, depending on your comfort level.
Can I use it after work or long screen time?
Yes. It is designed for people who spend long hours sitting, working at a desk, driving, or looking at screens.
Does it cure neck pain?
No. Zairova Neck Relief Pro is not a medical device and does not diagnose, treat, or cure medical conditions. It is designed to support muscle relaxation and daily neck comfort.
How long does shipping take?
Orders are typically delivered within 7–12 business days in the United States.
Do you offer free shipping?
Yes, we offer free U.S. shipping on all orders.
What if I’m not satisfied?
You are covered by our 30-day money-back guarantee. If you are not happy with your order, contact us within 30 days of delivery.
How can I track my order?
After your order is shipped, you will receive a tracking number by email. You can also use the Track Order page on our website.
What comes in the package?
The package includes the Zairova Neck Relief Pro device, a charging cable, and an instruction manual.