Last updated: May 5, 2026

At Zairova™, customer satisfaction is important to us. This Refund Policy explains how returns, refunds, and replacements are handled.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date you receive your order.

If you are not satisfied with your purchase, please contact us within 30 days of delivery.

2. Return Eligibility

To be eligible for a return, the item must be in the same general condition that you received it and returned with its original packaging when possible.

Items that are damaged due to misuse, accidental damage, or normal wear and tear may not be eligible for a refund.

3. How to Request a Return

To start a return request, please contact us at:

Email: support@zairova.com

Please include:

• Your order number
• Your full name
• The reason for the return
• Photos or videos if the item arrived damaged or defective

4. Refunds

Once your return request is reviewed and approved, we will provide instructions for the next steps.

Refunds are processed to the original payment method.

Please note that it may take several business days for your bank or payment provider to process and post the refund.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery.

Please include photos or videos showing the issue. After review, we may offer a replacement or refund when applicable.

6. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to cancel it.

7. Non-Returnable Items

We may not accept returns for:

• Items damaged by misuse
• Items with accidental damage
• Items showing excessive wear and tear
• Items returned outside the 30-day return window

8. Contact Us

For any return or refund questions, please contact us:

Email: support@zairova.com