ZAIROVA™ operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the "Services").

Our store is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use and disclose personal information when you visit our website, use our Services, make a purchase, complete another transaction or communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls in relation to the collection, processing and disclosure of personal information.

Please read this policy carefully. By accessing or using our Services, you acknowledge that you have read and understood the information provided here.

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01. Personal Information We Collect

Personal information refers to information that identifies or can reasonably be linked to an individual. It does not include information that has been anonymised or de-identified so that an individual cannot reasonably be identified.

Depending on how you interact with our Services, where you live and applicable legal requirements, we may collect or process the following categories of personal information:

• Contact information: Your name, email address, telephone number, billing address and shipping address.
• Payment information: Payment method, transaction details, payment confirmation and relevant payment card or financial information.
• Account information: Account credentials, preferences, settings and related account details.
• Shopping and transaction information: Products you view, add to your cart, purchase, return, exchange or cancel, as well as your transaction history.
• Communications: Information you provide when contacting our customer support team or otherwise communicating with us.
• Device information: IP address, browser, network connection, device identifiers and related technical information.
• Usage information: How and when you access, navigate and interact with our website and Services.

02. How We Collect Information

We may collect personal information from several sources:

• Directly from you: When you place an order, create an account, communicate with us or provide information through our website.
• Automatically: Through your interaction with our Services, including cookies and similar technologies.
• Service providers: From companies that assist us with payments, fulfilment, technology and related operations.
• Business partners and third parties: Where relevant to providing, improving or promoting our Services.

03. How We Use Your Personal Information

We use personal information for legitimate business purposes, including:

• Order fulfilment: Processing payments, confirming orders, arranging shipping, handling returns and managing transactions.
• Customer experience: Maintaining accounts, remembering preferences, recommending relevant products and improving our Services.
• Marketing and advertising: Sending promotional communications, where permitted, and displaying relevant advertisements on our website or other platforms.
• Customer support: Responding to questions, requests and order-related enquiries.
• Security and fraud prevention: Protecting accounts, detecting suspicious activity and supporting secure transactions.
• Legal compliance: Meeting applicable legal obligations, responding to lawful requests and protecting our rights.

04. Cookies, Analytics & Advertising

Our website may use cookies and similar technologies to operate essential features, remember preferences, understand website activity and support advertising.

Depending on the technologies used and applicable privacy laws, information about your interactions with our Services may be collected or shared with analytics and advertising partners.

This may include information relating to products you viewed, purchased or added to your cart.

Where required, you may be given options to manage your cookie preferences or restrict certain uses of your personal information.

05. Sharing Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our Services or for other purposes described in this policy.

These parties may include:

• Shopify and technology service providers.
• Payment processors and financial service providers.
• Fulfilment partners, suppliers and shipping carriers.
• Customer support, analytics and cloud service providers.
• Advertising and marketing partners.
• Affiliates or other companies within our corporate group.
• Regulatory authorities or other parties where disclosure is legally required.

Information may also be disclosed with your consent or at your direction, or where necessary in connection with a business transaction, legal proceedings or protection of our rights.

Depending on your location, you may have the right to opt out of certain disclosures or uses of your information for targeted advertising.

You can review the available options here: Data Sharing Opt-Out .

06. Our Relationship with Shopify

Our online store is hosted by Shopify. Shopify collects and processes certain personal information to operate, maintain and improve the Services.

Information submitted through our store may be transmitted to Shopify and relevant service providers, including providers located outside your country of residence.

Certain Shopify enhanced features may also use information about interactions with our store and other Shopify merchants to support improved shopping experiences.

In circumstances where Shopify acts as the party responsible for processing personal information, Shopify may respond directly to relevant privacy requests.

For additional information, please review:

• Shopify Consumer Privacy Policy
• Shopify Privacy Portal

07. Third-Party Websites & Links

Our Services may contain links to websites, social media services or other platforms operated by third parties.

We do not control the privacy or security practices of these third-party services. We encourage you to review their privacy policies before sharing personal information.

Information you choose to share in public or semi-public online spaces may be accessible to other users or third parties.

08. Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals below the age of majority in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us so that we can review your request and take appropriate action.

As of the effective date of this policy, we do not have actual knowledge that we sell or share, as those terms are defined under applicable law, personal information of individuals under the age of 16.

09. Data Security & Retention

We recognise the importance of protecting personal information and work with relevant service providers to support the security of our Services.

However, no security system is completely immune to risks. We cannot guarantee absolute security or that information transmitted over the internet will always remain secure.

We retain personal information for periods appropriate to the purposes for which it was collected, including maintaining accounts, fulfilling orders, complying with legal obligations, resolving disputes and enforcing applicable agreements.

10. Your Privacy Rights & Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These may include:

• Access: Request information about the personal data we hold about you.
• Correction: Request correction of inaccurate personal information.
• Deletion: Request deletion of eligible personal information.
• Data portability: Request a copy of certain information or ask for it to be transferred where legally applicable.
• Advertising preferences: Opt out of certain forms of targeted advertising or data sharing where applicable law provides that right.
• Marketing communications: Unsubscribe from promotional emails using the unsubscribe link provided in those communications.

These rights may be subject to applicable legal exceptions and conditions. We may need to verify your identity before processing a privacy request.

Where permitted by law, you may also authorise another person to submit a request on your behalf, subject to appropriate verification.

We will not discriminate against you for exercising applicable privacy rights. We will respond to requests within the timeframes required by applicable law.

11. Advertising Opt-Out & Global Privacy Control

In certain jurisdictions, you may have the right to restrict the sale or sharing of personal information or its use for targeted advertising.

You can submit an available opt-out request through our Data Sharing Opt-Out page .

Where applicable, our store recognises Global Privacy Control (GPC) opt-out preference signals in accordance with the functionality supported by Shopify and applicable legal requirements.

When an applicable GPC signal is received, it may be treated as an opt-out request for the relevant browser or device. Where the request can be associated with a Shopify account, it may also be applied to that account.

For more information about GPC, visit Global Privacy Control .

Other than Global Privacy Control, we do not currently recognise other browser "Do Not Track" signals.

12. International Data Transfers

Our Services may involve transferring, storing or processing personal information in countries other than the country in which you reside.

Where personal information is transferred outside the European Economic Area or the United Kingdom, we rely on applicable recognised transfer mechanisms, such as Standard Contractual Clauses or relevant adequacy decisions, where required by law.

13. Privacy Complaints

If you have concerns about how we collect, use or process personal information, please contact us using the details below.

Depending on your location, you may also have the right to appeal a privacy-related decision or submit a complaint to the appropriate data protection authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, Services, legal obligations or operational requirements.

When changes are made, we will publish the updated version on our website and revise the "Last updated" date.

We will provide additional notices where required by applicable law.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us using the details below.

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Thank you for trusting ZAIROVA™. We are committed to respecting your privacy and providing a transparent shopping experience.