Welcome to ZAIROVA™. These Terms of Service ("Terms") govern your access to and use of our website, online store, products and related services.

By accessing our website or placing an order, you agree to these Terms, subject to any rights and protections provided by applicable law.

Please read these Terms carefully before using our website or purchasing our products.

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01. Online Store Terms

By using our website, you confirm that you have the legal capacity to enter into a binding agreement under the laws applicable in your jurisdiction.

You agree to use our website, products and services only for lawful purposes.

You must not use our services for any unlawful, fraudulent or unauthorised activity.

02. Products & Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices and availability are accurate and up to date.

However, actual product colours and appearance may vary slightly due to screen settings, lighting conditions, device displays or normal manufacturing variations.

We may update product information and availability as necessary.

Nothing in this section limits your rights where a product does not match its description or fails to meet applicable consumer guarantees.

03. Prices & Payments

Product prices displayed on our website may change from time to time without prior notice.

The price applicable to your order will be the price confirmed at checkout when you place your order, subject to correction of genuine pricing errors and applicable consumer laws.

Any applicable shipping fees, taxes or other charges collected by us will be displayed during checkout.

Payment must be successfully authorised before an order can be processed.

Available payment methods may vary depending on your location and the payment services supported by our store.

04. Orders & Order Acceptance

When you place an order, you agree to provide accurate and complete purchasing information.

We reserve the right to refuse, limit or cancel an order where reasonably necessary, including circumstances involving:

• Suspected fraud or unauthorised transactions.
• Payment authorisation problems.
• Genuine pricing or product information errors.
• Product availability or fulfilment issues.
• Incorrect or incomplete order information.
• Other legitimate operational or legal reasons.

If we cancel an order after payment has been successfully processed, we will issue the applicable refund to the original payment method.

Order cancellations and refunds remain subject to applicable consumer protection laws.

05. Shipping & Delivery

We work with shipping and fulfilment providers to deliver eligible orders to supported destinations.

Shipping and delivery timeframes displayed on our website are estimates and are not guaranteed arrival dates unless expressly stated otherwise.

Deliveries may be affected by carrier operations, customs, weather conditions, public holidays, destination requirements or other circumstances beyond our reasonable control.

Please review our Shipping Policy for information about order processing, shipping availability, tracking, estimated delivery times and related matters.

Nothing in these Terms removes any delivery-related rights you may have under applicable law.

06. Returns, Refunds & Cancellations

Returns, refunds and eligible order cancellations are handled according to our Refund & Returns Policy .

We encourage you to review this policy before making a purchase.

Your statutory consumer rights, including any applicable rights relating to defective, damaged or incorrectly supplied products, remain unaffected.

07. Accuracy of Customer Information

You agree to provide accurate, current and complete information when placing an order.

This includes your name, contact information, email address, billing details and shipping address.

Incorrect or incomplete information may result in processing delays or delivery difficulties.

If you discover an error in your order information, please contact us as soon as possible.

While we will make reasonable efforts to assist, changes to an order may not be possible once processing or shipment has begun.

08. Third-Party Services

Our store may use third-party service providers to support payments, order processing, shipping, customer support, analytics and other business functions.

Some third-party services may be governed by their own terms, conditions and privacy policies.

We encourage you to review those policies where applicable.

Our use of third-party providers does not exclude responsibilities that remain ours under applicable law.

09. Intellectual Property

Unless otherwise indicated, the content of this website, including branding, logos, original graphics, text, photographs, design elements and other materials, is owned by or licensed to ZAIROVA™.

These materials are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, commercially exploit or otherwise use protected website content without appropriate authorisation, except where permitted by applicable law.

10. Prohibited Uses

You agree not to misuse our website or Services.

Prohibited activities include:

• Engaging in fraudulent, unlawful or misleading activities.
• Attempting unauthorised access to our systems or other accounts.
• Introducing viruses, malicious software or harmful code.
• Interfering with the security, performance or operation of our website.
• Using our Services to harass, abuse or harm others.
• Violating applicable laws or the rights of third parties.

We may take reasonable action in response to prohibited activities, consistent with applicable law.

11. Limitation of Liability

To the fullest extent permitted by applicable law, ZAIROVA™ will not be liable for indirect, incidental, special or consequential losses arising from your use of our website, products or Services.

Nothing in these Terms is intended to exclude, restrict or limit any liability, right or remedy that cannot legally be excluded, restricted or limited.

This includes any mandatory consumer guarantees or other protections available under applicable law.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, Services, policies or legal requirements.

Any revised version will be published on this page.

Updated Terms will apply from their published effective date, subject to applicable law.

Changes will not retroactively remove rights that have already arisen under applicable law.

13. Contact Information

If you have questions about these Terms of Service, your order or your shopping experience, please contact our customer support team.

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Thank you for choosing ZAIROVA™. We appreciate your trust and are committed to providing a transparent shopping experience.