Shipping policy

Shipping Policy

Thank you for shopping with Zairova. We aim to make your delivery experience simple, transparent, and reliable.

Free U.S. Shipping

We currently offer free standard shipping on eligible U.S. orders. Any applicable shipping charges will always be displayed at checkout before you complete your purchase.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may be slightly longer during weekends, holidays, high-volume periods, or when additional order verification is required.

Estimated Delivery Time

After your order has been processed and shipped, estimated delivery to the United States is typically:

5–11 business days

Please note that delivery times are estimates and not guaranteed delivery dates. Occasional delays may occur due to carrier operations, weather, holidays, customs, local delivery conditions, or other circumstances outside our reasonable control.

Order Tracking

When tracking is available, you will receive tracking information after your order has shipped. Please allow some time for the carrier's tracking system to update after your tracking number is issued.

Multiple-Item Orders

If your order contains multiple items, they may occasionally be shipped separately depending on fulfillment availability. If this happens, your items may arrive at different times.

Incorrect Shipping Address

Please review your shipping address carefully before completing your order.

If you notice an error, contact us as soon as possible at support@zairova.com. We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Delayed Packages

If your tracking information has not updated for an extended period or your package has not arrived within a reasonable time after the estimated delivery window, please contact us. We will review the available tracking information and help determine the appropriate next step.

Lost, Damaged or Incorrect Orders

If your order arrives damaged, you receive an incorrect item, or you believe your package has been lost in transit, please contact us at support@zairova.com.

Include your order number and, when applicable, clear photos of the item and packaging so we can review the issue as quickly as possible.