Refund policy

Returns & Refund Policy

At Zairova, we want you to feel confident about your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving it.

30-Day Returns

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging when applicable. You may also be asked to provide your order number or proof of purchase.

To start a return, please contact us at support@zairova.com before sending any item back. We will provide return instructions and, when applicable, the return address.

Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at support@zairova.com.

Please include your order number, a description of the issue, and clear photos or video when possible so we can review the problem and provide an appropriate solution.

Return Shipping

For returns that are not related to a damaged, defective, or incorrect item, return shipping costs may be the responsibility of the customer.

If the return is due to an error on our part or an eligible damaged, defective, or incorrect item, we will provide appropriate return or resolution instructions.

Refunds

Once an eligible return is received and reviewed, we will notify you about the status of your refund. Approved refunds will be issued to the original payment method.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at support@zairova.com. We cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety, personalization, or other applicable reasons. If an item is non-returnable, this will be indicated where appropriate.

Contact Us

If you have any questions about a return or refund, please contact us:

Zairova Customer Support
Email: support@zairova.com