Thank you for choosing ZAIROVA™. We want you to feel confident about your purchase. If something isn't right with your order, we're here to help you understand your available return and refund options.

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01. Our 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a standard return, your item must meet the following conditions:

• The item must be unused.
• It must be in the same condition in which it was received.
• Original packaging must be included, where applicable.
• You must provide your order number or proof of purchase when requested.

All return requests are subject to review in accordance with this policy and applicable consumer protection laws.

02. How to Request a Return

To begin a return, please contact our customer support team before sending any product back.

Please include your order number and a brief explanation of your return request.

If your return is accepted, we will provide the necessary instructions and the applicable return address.

Please do not send items back without contacting us first. Unauthorised returns may not be accepted.

03. Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, is defective, or differs from what you ordered, contact us as soon as possible so we can investigate and help resolve the issue.

To help us review your request, please provide:

• Your order number.
• A description of the issue.
• Clear photographs or a short video, when possible.
• Photos of the packaging, if relevant.

After reviewing your request, we will explain the appropriate next steps, which may include a replacement, refund or another suitable resolution in accordance with applicable laws.

04. Return Shipping Costs

For eligible returns requested because you changed your mind or no longer want the product, return shipping costs may be your responsibility.

If your return concerns an incorrect, defective or damaged item, we will provide appropriate return or resolution instructions.

Any applicable return shipping arrangements will be explained before you send your item back.

05. Refund Process

Once we receive and review an eligible returned item, we will notify you of the outcome of your refund request.

If your refund is approved, it will be issued to your original payment method.

Please note that your bank, card issuer or payment provider may require additional processing time before the refunded amount appears in your account.

If you have questions about the status of an approved refund, please contact our support team.

06. Order Cancellations & Changes

If you need to cancel your order or make changes to it, please contact us as soon as possible at support@zairova.com .

We will do our best to assist you. However, cancellations or modifications cannot be guaranteed once an order has entered processing or has been shipped.

07. Non-Returnable Items

Certain products may not qualify for standard returns due to hygiene, safety, personalisation or other applicable restrictions.

Any relevant product-specific return restrictions will be indicated where appropriate.

This does not affect any rights or remedies you may have under applicable consumer protection laws, including rights relating to faulty or incorrectly supplied products.

08. Your Consumer Rights

Nothing in this policy is intended to exclude, restrict or limit any consumer rights that cannot lawfully be excluded under the laws applicable to your purchase.

Where mandatory consumer protection laws provide additional rights or remedies, those rights and remedies will continue to apply.

09. Need Help?

If you have any questions about returns, refunds or your order, our customer support team is here to assist you.

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Thank you for shopping with ZAIROVA™. Your satisfaction and trust matter to us.